APPLY NOW
my.bergen.edu

Distance Learning Student Complaint Processes

DISTANCE LEARNING COMPLAINT PROCESS FOR OUT OF STATE STUDENTS

Bergen Community College has the utmost regard for resolving student grievances , complaints and concerns in an expeditious, fair and amicable manner. Students residing outside of the State of New Jersey while attending Bergen Community College through electronically delivered classes who desire to resolve a grievance should contact the appropriate office (Bursar’s Office, Financial Aid Office, Student Affairs, etc.) However, if an issue cannot be resolved internally, you may file a complaint with your State. The Student Grievance Contact Information for Individual States provides phone numbers, emails and/or links to state education agencies are listed below. Bergen Community College is accredited by the Middle States Commission on Higher Education (www.msche.org).

Alabama –

Alabama Commission on Higher Education 
www.ache.state.al.us
(334) 242-1998 (334) 242-0268

Alaska –

Alaska Commission on Postsecondary Education
http://akadvantage.alaska.gov/
(907) 465-2962 (907) 465-5316

Arizona –

Arizona Commission for Post-secondary Education 
https://highered.az.gov/  
(602) 258-2435 (602) 258-2483

Arkansas –

Arkansas Department of Higher Education 
Student Grievance Procedure (pdf)
(501) 371-2000

Colorado –

Colorado Department of Higher Education 
Student Grievance Procedure
(303) 866-2723 (303) 866-4266

Connecticut –

Connecticut Board of Regents for Higher Education 
www.ctregents.org
(860)947-1801

Delaware –

Delaware Department of Education 
www.doe.k12.de.us
(302) 735-4000 (302) 739-4654

Florida –

Florida Department of Education 
http://www.fldoe.org/schools/higher-ed/fl-college-system/about-us/complaints.stml
(850) 247-0407

Idaho –

Idaho Board of Education 
Student Grievance Procedure
(208) 334-2270 (208) 334-2632

Illinois –

Illinois Board of Higher Education 
Student Grievance Procedure under Student Information
(217) 782-2551 (217) 782-8548

Iowa –

Iowa College Student Aid Commission 
www.iowacollegeaid.gov
(515) 725-3400 (515) 725-3401

Kansas –

Board of Regents 
http://www.kansasregents.org/students/university_student_complaints
(785) 296-3421

Kentucky –

Kentucky Council on Post-secondary Education 
Student Grievance Procedure
(502) 573-1555 (502) 573-1535

Louisiana –

Louisiana Board of Regents 
Student Grievance Procedure
(225) 342-4253 (225) 342-9318

 Maine –

Maine Department of Education 
www.maine.gov/education
(207) 624-6600 (207) 624-6700

Maryland –

Maryland Higher Education Commission 
Student Grievance Procedure (pdf)
(410) 260-4500 (800) 974-0203

Massachusetts –

Massachusetts Board of Higher Education 
Student Grievance Procedure
(617) 994-6950 (617) 727-0955

Michigan –

Michigan Department of Energy, Labor & Economic Growth 
Student Grievance Procedure
(517) 373-1820 (517) 373-2129

Minnesota –

Minnesota Office of Higher Education 
Student Grievance Procedure
(651) 642-0567 (651) 642-0675

Mississippi –

Mississippi Commission on College Accreditation 
www.ihl.state.ms.us/mcca
(601) 432-6198 (601) 432-6225

Missouri-

Missouri Department of Higher Education 
Student Grievance Procedure (pdf)
(573) 751-2361 (573) 751-6635

Montana –

Montana University System, Montana Board of Regents 
http://mus.edu/board
(406) 444-6570 

Nebraska –

Nebraska Coordinating Commission for Post-secondary Education 
www.ccpe.state.ne.us/PublicDoc/CCPE
(402) 471-2847 (402) 471-2886

Nevada –

Nevada Commission on Post-secondary Education 
Student Grievance Procedure
(702) 486-7330 (702) 486-7340

New Hampshire –

New Hampshire Post-secondary Education Commission 
Student Grievance Procedure
(603) 271-3494

New Jersey-

New Jersey Commission of Higher Education 
Student Grievance Procedure
(609) 588-3226

New Mexico –

New Mexico Higher Education Department 
Student Grievance Procedure
(505) 476-8400 (505) 476-8453

North Carolina –

North Carolina State Education Assistance Authority 
http://www.ncseaa.edu/

North Dakota –

North Dakota State Board for Career and Technical Education 
www.nd.gov/cte
(701) 328-3180 (701) 328-1255

Ohio –

Ohio State Board of Career Colleges and Schools 
Student Grievance Procedure
(614) 466-2752 (614) 466-2219

Oklahoma –

Oklahoma State Regents for Higher Education 
www.okhighered.org
(405) 225-9100

Oklahoma Department of Education – Private and Career Schools Office 
Student Grievance Procedure
(503) 947-5600 (503) 378-5156

Pennsylvania –

Pennsylvania Department of Education, Division of Program Services 
Student Grievance Procedure
(717) 783-6137 (717) 783-6139

Puerto Rico –

Puerto Rico Council on Higher Education 
http://www.ce.pr.gov/
(787) 641-7100 (787) 641-2573

South Carolina –

South Carolina Commission on Higher Education 
Student Grievance Procedure (pdf)
(803) 737-2260 (803) 737-2297

South Dakota –

South Dakota Board of Regents 
Student Grievance Procedure
(605) 773-3455

Tennessee –

 Tennessee Higher Education Commission 
http://www.tn.gov/thec
(615) 741-3605 (615) 741-62307

Texas –

Texas Higher Education Coordinating Board 
www.thecb.state.tx.us
(512) 427-6101

 

Utah –

Utah Division of Consumer Protection 
Student Grievance Procedure
(801) 530-6601 (801) 530-6001

Vermont – 
 

Vermont State Board of Education 
education.vermont.gov/index.htm
(802) 828-3135

Washington –

Washington Student Achievement Council
http://www.wsac.wa.gov/
(360) 753-7800

Washington DC –

Office of the State Superintendent of Education
http://osse.dc.gov/service/education-licensure-commission-elc-public-complaints
(202) 727-6436

West Virginia –

West Virginia Higher Education Policy Commission 
http://www.wvhepc.edu/wp-content/uploads/2014/10/Student-Complaint-Process-revised.pdf
(304) 558-0261 

Wisconsin-

Wisconsin Educational Approval Board 
canderson@hepc.wvnet.edu (email)
(608) 266-1996 (608) 264-8477

Wyoming –

Wyoming Department of Education 
http://edu.wyoming.gov/downloads/schools/student-complaint-process.pdf
(307) 777-7675  (307) 777-6234

 For student issues related to federal financial aid, contact the Ombudsman Group of the U.S. Department of Education for disputes related to Direct Loans, Federal Family Education Loan (FFEL) Program loans, Guaranteed Student Loans, and Perkins Loans. https://studentaid.ed.gov/repay-loans/disputes/prepare/contact-ombudsman.