Verbal Communications

This 8-hour course will introduce the importance of good verbal/non-verbal communication skills in the workplace. Upon completion, participants will understand how personal communication impacts how others receive/interpret information; understand common barriers to effective communications including non-verbal actions and jargon; apply the basic principles of effective communication when communicating with supervisors, co-workers and customers; become effective participants in workplace meetings; organize information and present complete thoughts; understand the basic rules of grammar (verbal), understand the importance of ‘tone’; avoid repetitive use of words/redundancies, avoid jargon/slang/clichés and avoid excessive wordiness and negative language.

There are no sections available at this time.