Student Complaint Reporting Policy
The Student Complaint Reporting policy is designed to help assure our students a quality education, provide excellent student support services, and help the College identify any serious or systemic problems or issues affecting the quality of student life. The principles and procedures are intended to help Bergen Community College identify patterns of conduct that raise a legitimate concern with respect to the College’s academic or business programs, and to comply with obligations set forth by federal regulations for receiving, responding to and tracking student complaints.
Bergen Community College is committed to treating all students fairly and respectfully. The College’s policies that apply to Students are published annually in College Catalog and Student Code of Conduct, in addition to those found in other resources from individual departments and offices. In an instance of perceived violation of a College policy, a Student may file a complaint in accordance with this Policy.
When a student encounters a problem on campus that he/she does not know how to resolve, he/she should always try to work the problem out by first discussing it with those involved. Dealing with concerns in the most direct and honest fashion should always be the first step toward resolution. Many problems are resolved when a student makes an appointment with a faculty or staff member and calmly and honestly communicates their concerns.
If however, an issue or problem still exists, a student may initiate the formal complaint procedures at Bergen Community College. All formal complaints must be submitted through the online reporting forms.
Procedures for Filing a Complaint
- Attempt an informal resolution of the matter as noted above.
- For Student Affairs and General College issues, please complete the Student Complaint Reporting Form.
- For Academic Affairs and Grade Appeals, please complete the Academic affairs Complaint & Grade Appeal Request Form