Bergen Community College has the utmost regard for resolving student grievances , complaints and concerns in an expeditious, fair and amicable manner. Students residing outside of the State of New Jersey while attending Bergen Community College through electronically delivered classes who desire to resolve a grievance should contact the appropriate office (Bursar’s Office, Financial Aid Office, Student Affairs, etc.) However, if an issue cannot be resolved internally, you may file a complaint with your State. The Student Grievance Contact Information for Individual States provides phone numbers, emails and/or links to state education agencies are listed below. Bergen Community College is accredited by the Middle States Commission on Higher Education (www.msche.org).

Alabama –

Alabama Commission on Higher Education
www.ache.state.al.us
(334) 242-1998 (334) 242-0268

Alaska –

Alaska Commission on Postsecondary Education
http://akadvantage.alaska.gov/
(907) 465-2962 (907) 465-5316

Arizona –

Arizona Commission for Post-secondary Education
https://highered.az.gov/
(602) 258-2435 (602) 258-2483

Arkansas –

Arkansas Department of Higher Education
Student Grievance Procedure (pdf)
(501) 371-2000

Colorado –

Colorado Department of Higher Education
Student Grievance Procedure
(303) 866-2723 (303) 866-4266

Connecticut –

Connecticut Board of Regents for Higher Education
www.ctregents.org
(860)947-1801

Delaware –

Delaware Department of Education
www.doe.k12.de.us
(302) 735-4000 (302) 739-4654

Florida –

Florida Department of Education
http://www.fldoe.org/schools/higher-ed/fl-college-system/about-us/complaints.stml
(850) 247-0407

Idaho –

Idaho Board of Education
Student Grievance Procedure
(208) 334-2270 (208) 334-2632

Illinois –

Illinois Board of Higher Education
Student Grievance Procedure under Student Information
(217) 782-2551 (217) 782-8548

Iowa –

Iowa College Student Aid Commission
www.iowacollegeaid.gov
(515) 725-3400 (515) 725-3401

Kansas –

Board of Regents
http://www.kansasregents.org/students/university_student_complaints
(785) 296-3421

Kentucky –

Kentucky Council on Post-secondary Education
Student Grievance Procedure
(502) 573-1555 (502) 573-1535

Louisiana –

Louisiana Board of Regents
Student Grievance Procedure
(225) 342-4253 (225) 342-9318

Maine –

Maine Department of Education
www.maine.gov/education
(207) 624-6600 (207) 624-6700

Maryland –

Maryland Higher Education Commission
Student Grievance Procedure (pdf)
(410) 260-4500 (800) 974-0203

Massachusetts –

Massachusetts Board of Higher Education
Student Grievance Procedure
(617) 994-6950 (617) 727-0955

Michigan –

Michigan Department of Energy, Labor & Economic Growth
Student Grievance Procedure
(517) 373-1820 (517) 373-2129

Minnesota –

Minnesota Office of Higher Education
Student Grievance Procedure
(651) 642-0567 (651) 642-0675

Mississippi –

Mississippi Commission on College Accreditation
www.ihl.state.ms.us/mcca
(601) 432-6198 (601) 432-6225

Missouri-

Missouri Department of Higher Education
Student Grievance Procedure (pdf)
(573) 751-2361 (573) 751-6635

Montana –

Montana University System, Montana Board of Regents
http://mus.edu/board
(406) 444-6570

Nebraska –

Nebraska Coordinating Commission for Post-secondary Education
www.ccpe.state.ne.us/PublicDoc/CCPE
(402) 471-2847 (402) 471-2886

Nevada –

Nevada Commission on Post-secondary Education
Student Grievance Procedure
(702) 486-7330 (702) 486-7340

New Hampshire –

New Hampshire Post-secondary Education Commission
Student Grievance Procedure
(603) 271-3494

New Jersey-

New Jersey Commission of Higher Education
Student Grievance Procedure
(609) 588-3226

New Mexico –

New Mexico Higher Education Department
Student Grievance Procedure
(505) 476-8400 (505) 476-8453

North Carolina –

North Carolina State Education Assistance Authority
http://www.ncseaa.edu/

North Dakota –

North Dakota State Board for Career and Technical Education
www.nd.gov/cte
(701) 328-3180 (701) 328-1255

Ohio –

Ohio State Board of Career Colleges and Schools
Student Grievance Procedure
(614) 466-2752 (614) 466-2219

Oklahoma –

Oklahoma State Regents for Higher Education
www.okhighered.org
(405) 225-9100

Oklahoma Department of Education – Private and Career Schools Office
Student Grievance Procedure
(503) 947-5600 (503) 378-5156

Pennsylvania –

Pennsylvania Department of Education, Division of Program Services
Student Grievance Procedure
(717) 783-6137 (717) 783-6139

Puerto Rico –
Puerto Rico Council on Higher Education
http://www.ce.pr.gov/
(787) 641-7100 (787) 641-2573

South Carolina –
South Carolina Commission on Higher Education
Student Grievance Procedure (pdf)
(803) 737-2260 (803) 737-2297

South Dakota –
South Dakota Board of Regents
Student Grievance Procedure
(605) 773-3455

Tennessee –
Tennessee Higher Education Commission
http://www.tn.gov/thec
(615) 741-3605 (615) 741-62307

Texas –
Texas Higher Education Coordinating Board
www.thecb.state.tx.us
(512) 427-6101

Utah –
Utah Division of Consumer Protection
Student Grievance Procedure
(801) 530-6601 (801) 530-6001

Vermont –

Vermont State Board of Education
education.vermont.gov/index.htm
(802) 828-3135

Washington –
Washington Student Achievement Council
http://www.wsac.wa.gov/
(360) 753-7800

Washington DC –
Office of the State Superintendent of Education
http://osse.dc.gov/service/education-licensure-commission-elc-public-complaints
(202) 727-6436

West Virginia –
West Virginia Higher Education Policy Commission
http://www.wvhepc.edu/wp-content/uploads/2014/10/Student-Complaint-Process-revised.pdf
(304) 558-0261

Wisconsin-
Wisconsin Educational Approval Board
canderson@hepc.wvnet.edu (email)
(608) 266-1996 (608) 264-8477

Wyoming –
Wyoming Department of Education
http://edu.wyoming.gov/downloads/schools/student-complaint-process.pdf
(307) 777-7675 (307) 777-6234

For student issues related to federal financial aid, contact the Ombudsman Group of the U.S. Department of Education for disputes related to Direct Loans, Federal Family Education Loan (FFEL) Program loans, Guaranteed Student Loans, and Perkins Loans. https://studentaid.ed.gov/repay-loans/disputes/prepare/contact-ombudsman.

Feedback