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Bergen Community College has the utmost regard for resolving student grievances , complaints and concerns in an expeditious, fair and amicable manner. Students residing outside of the State of New Jersey while attending Bergen Community College through electronically delivered classes who desire to resolve a grievance should contact the appropriate office (Bursar’s Office, Financial Aid Office, Student Affairs, etc.) However, if an issue cannot be resolved internally, you may file a complaint with your State. The Student Grievance Contact Information for Individual States provides phone numbers, emails and/or links to state education agencies are listed below. Bergen Community College is accredited by the Middle States Commission on Higher Education (www.msche.org).
Alabama –
Alabama Commission on Higher Education
www.ache.state.al.us
(334) 242-1998 (334) 242-0268
Alaska –
Alaska Commission on Postsecondary Education
http://akadvantage.alaska.gov/
(907) 465-2962 (907) 465-5316
Arizona –
Arizona Commission for Post-secondary Education
https://highered.az.gov/
(602) 258-2435 (602) 258-2483
Arkansas –
Arkansas Department of Higher Education
Student Grievance Procedure (pdf)
(501) 371-2000
Colorado –
Colorado Department of Higher Education
Student Grievance Procedure
(303) 866-2723 (303) 866-4266
Connecticut –
Connecticut Board of Regents for Higher Education
www.ctregents.org
(860)947-1801
Delaware –
Delaware Department of Education
www.doe.k12.de.us
(302) 735-4000 (302) 739-4654
Florida –
Florida Department of Education
http://www.fldoe.org/schools/higher-ed/fl-college-system/about-us/complaints.stml
(850) 247-0407
Idaho –
Idaho Board of Education
Student Grievance Procedure
(208) 334-2270 (208) 334-2632
Illinois –
Illinois Board of Higher Education
Student Grievance Procedure under Student Information
(217) 782-2551 (217) 782-8548
Iowa –
Iowa College Student Aid Commission
www.iowacollegeaid.gov
(515) 725-3400 (515) 725-3401
Kansas –
Board of Regents
http://www.kansasregents.org/students/university_student_complaints
(785) 296-3421
Kentucky –
Kentucky Council on Post-secondary Education
Student Grievance Procedure
(502) 573-1555 (502) 573-1535
Louisiana –
Louisiana Board of Regents
Student Grievance Procedure
(225) 342-4253 (225) 342-9318
Maine –
Maine Department of Education
www.maine.gov/education
(207) 624-6600 (207) 624-6700
Maryland –
Maryland Higher Education Commission
Student Grievance Procedure (pdf)
(410) 260-4500 (800) 974-0203
Massachusetts –
Massachusetts Board of Higher Education
Student Grievance Procedure
(617) 994-6950 (617) 727-0955
Michigan –
Michigan Department of Energy, Labor & Economic Growth
Student Grievance Procedure
(517) 373-1820 (517) 373-2129
Minnesota –
Minnesota Office of Higher Education
Student Grievance Procedure
(651) 642-0567 (651) 642-0675
Mississippi –
Mississippi Commission on College Accreditation
www.ihl.state.ms.us/mcca
(601) 432-6198 (601) 432-6225
Missouri-
Missouri Department of Higher Education
Student Grievance Procedure (pdf)
(573) 751-2361 (573) 751-6635
Montana –
Montana University System, Montana Board of Regents
http://mus.edu/board
(406) 444-6570
Nebraska –
Nebraska Coordinating Commission for Post-secondary Education
www.ccpe.state.ne.us/PublicDoc/CCPE
(402) 471-2847 (402) 471-2886
Nevada –
Nevada Commission on Post-secondary Education
Student Grievance Procedure
(702) 486-7330 (702) 486-7340
New Hampshire –
New Hampshire Post-secondary Education Commission
Student Grievance Procedure
(603) 271-3494
New Jersey-
New Jersey Commission of Higher Education
Student Grievance Procedure
(609) 588-3226
New Mexico –
New Mexico Higher Education Department
Student Grievance Procedure
(505) 476-8400 (505) 476-8453
North Carolina –
North Carolina State Education Assistance Authority
North Dakota –
North Dakota State Board for Career and Technical Education
www.nd.gov/cte
(701) 328-3180 (701) 328-1255
Ohio –
Ohio State Board of Career Colleges and Schools
Student Grievance Procedure
(614) 466-2752 (614) 466-2219
Oklahoma –
Oklahoma State Regents for Higher Education
www.okhighered.org
(405) 225-9100
Oklahoma Department of Education – Private and Career Schools Office
Student Grievance Procedure
(503) 947-5600 (503) 378-5156
Pennsylvania –
Pennsylvania Department of Education, Division of Program Services
Student Grievance Procedure
(717) 783-6137 (717) 783-6139
Puerto Rico –
Puerto Rico Council on Higher Education
http://www.ce.pr.gov/
(787) 641-7100 (787) 641-2573
South Carolina –
South Carolina Commission on Higher Education
Student Grievance Procedure (pdf)
(803) 737-2260 (803) 737-2297
South Dakota –
South Dakota Board of Regents
Student Grievance Procedure
(605) 773-3455
Tennessee –
Tennessee Higher Education Commission
http://www.tn.gov/thec
(615) 741-3605 (615) 741-62307
Texas –
Texas Higher Education Coordinating Board
www.thecb.state.tx.us
(512) 427-6101
Utah –
Utah Division of Consumer Protection
Student Grievance Procedure
(801) 530-6601 (801) 530-6001
Vermont –
Vermont State Board of Education
education.vermont.gov/index.htm
(802) 828-3135
Washington –
Washington Student Achievement Council
http://www.wsac.wa.gov/
(360) 753-7800
Washington DC –
Office of the State Superintendent of Education
http://osse.dc.gov/service/education-licensure-commission-elc-public-complaints
(202) 727-6436
West Virginia –
West Virginia Higher Education Policy Commission
http://www.wvhepc.edu/wp-content/uploads/2014/10/Student-Complaint-Process-revised.pdf
(304) 558-0261
Wisconsin-
Wisconsin Educational Approval Board
[email protected] (email)
(608) 266-1996 (608) 264-8477
Wyoming –
Wyoming Department of Education
http://edu.wyoming.gov/downloads/schools/student-complaint-process.pdf
(307) 777-7675 (307) 777-6234
For student issues related to federal financial aid, contact the Ombudsman Group of the U.S. Department of Education for disputes related to Direct Loans, Federal Family Education Loan (FFEL) Program loans, Guaranteed Student Loans, and Perkins Loans. https://studentaid.ed.gov/repay-loans/disputes/prepare/contact-ombudsman.