If you have never taken an online course, you may want to check out Moodle tutorials to help you become familiar with the online class interface.

Moodle Tutorials

  • How to open a file? (Video)
  • How to access Quickmail? (Video)
  • How to submit your assignment? (Video)
  • How to post to a discussion forum? (Video) Q&A Forum  (Video)
  • How to attempt Online Quiz? (Video)
  • How to attempt the Respondus LockDown Browser Exam ? (Video)
  • How to check your grades ? (Video)

WebEx Tutorials

  • How to join a webex meeting ( PDFVideo)
  • Explore WebEx meeting options (Web site)

To prepare working with Moodle and other etools login to the Portal site my.bergen.ed and find Resource Area – Getting Started with Online courses under My Class sites. If you are logging to the Portal for the first time, you can find instructions at bergen.edu/portalhelp. CITL staff will respond to any questions posted in the forums during business hours.

FAQ

Who provides computer, Internet access and accessories?

You will need a computer (PC or MAC) with internet access to take an online course. You are responsible for your own ISP (Internet Service Provider). This could include AOL, MSN, Comcast, Verizon, Optimum Online etc. 

You will need a laptop or desktop computer to attempt exams using Respondus Monitor for remote proctoring. Chrome books are not supported.

If your class has a scheduled meeting time, you will need a microphone, speaker and a webcam to successfully participate in the course. 

How should I configure my computer for best experience?

Update browser (Mozilla Firefox and Chrome, MS Edge or Safari) to current versions on your computer. 

Javascript is enabled by default on all supported browsers. However, if you encounter problems with Moodle please check your browser (Firefox, Chrome) settings to make sure that Javascript is enabled.

Third party cookies are allowed by default on all supported browsers. If you experience problems staying logged in to Moodle, please check your browser settings to make sure you allow third party cookies.

If you have a popup blocker installed on your computer, please adjust it to allow content from the moodle.bergen.edu website since it prevents Moodle from operating correctly. To allow pop-ups in Firefox, visit Firefox support page. 

I just registered, why can’t I login to my course?

You will be unable to access your course until the first day of class. Please try again at that time. If you have registered late, it will take 1 business day to be sure that you have been added to the Moodle course you registered for. To access your course in Moodle open a browser and go to the Portal site my.bergen.edu. You can find instructions on how to login to the Portal and connect to Moodle via Portal listed on the Portal Help Site.

How will I get my login information?

About one week before the beginning of the semester, you will receive an email with login instructions, including information about your username and password. How to access your student email.

If your email address or home address has changed, please go into Self Service and update your record or email regoffice@bergen.edu with the new information. If you register after class has begun, you will receive an email within 24 hours with your username and password.

Where do I login to Moodle?

To access your course in Moodle open a browser and go to the Portal site my.bergen.edu. You can find instructions on how to login to the Portal and connect to Moodle via Portal listed on the Portal Help Site.

If you do not remember your Bergen username, view the instructions. If you previously logged into the portal but have now forgotten your password, view the instructions.

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