The Student Complaint Reporting policy is designed to help assure our students a quality education, provide excellent student support services, and help the College identify any serious or systemic problems or issues affecting the quality of student life. The principles and procedures are intended to help Bergen Community College identify patterns of conduct that raise a legitimate concern with respect to the College’s academic or business programs, and to comply with obligations set forth by federal regulations for receiving, responding to and tracking student complaints.
Bergen Community College is committed to treating all students fairly and respectfully. The College’s policies that apply to Students are published annually in College Catalog and Student Code of Conduct, in addition to those found in other resources from individual departments and offices. In an instance of perceived violation of a College policy, a Student may file a complaint in accordance with this Policy.
Student Internal Complaint Process
When a student encounters a problem on campus that he/she does not know how to resolve, he/she should always try to work the problem out by first discussing it with those involved. Dealing with concerns in the most direct and honest fashion should always be the first step toward resolution. Many problems are resolved when a student makes an appointment with a faculty or staff member and calmly and honestly communicates their concerns. If however, an issue or problem still exists, a student may initiate the formal complaint procedures at Bergen Community College. All formal complaints must be submitted through the online reporting forms. The internal complaint reporting forms are accessible at https://bergen.edu/student-conduct/reporting-forms/
Procedures for Filing an Internal Complaint
- Attempt an informal resolution of the matter as noted above.
- For Student Affairs and General College issues, please complete the Student Complaint Reporting Form.
- For Academic Affairs and Grade Appeals, please complete the Academic affairs Complaint & Grade Appeal Request Form
Student External Complaint Process
A student may file directly with relevant Accreditation, State, and Federal agencies that investigate discrimination/harassment charges in addition to utilizing this internal procedure.
General instructions for Filing a Complaint about an Institution of Higher Education can be found at https://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml
Notes: An external complaint must be filed directly with the agency.
Contact Information for Filing an External Complaint
Middle States Commission on Higher Education
1007 North Orange Street
4th Floor, MB #166
Wilmington, DE 19801
Division on Civil Rights
NJ Department of Law & Public Safety
Newark Regional Office
31 Clinton Street
P.O. Box 46001
Newark, NJ 07102
United States Equal Employment Opportunity Commission (EEOC)
National Call Center 1-800-669-4000
Newark District Office
Newark, NJ 07102